Powell Pool Co — Terms & Conditions and Privacy Policy

---

Last updated: September 2026

Powell Pool Co LLC ("Powell Pool Co," "we," "us," or "our") provides pool cleaning, maintenance, repair, and construction services. These Terms & Conditions and this Privacy Policy govern your use of our services and describe how we handle your information, including text message and email communications about your service visits.

By engaging Powell Pool Co for pool cleaning, maintenance, repair, or construction services, or by providing your contact information to us, you agree to these Terms & Conditions.

Powell Pool Co provides residential pool cleaning and maintenance, pool repair, and pool construction (new builds and remodels) in the greater Phoenix, Arizona area. Specific project or service terms (pricing, scope, schedule) are set out in your individual service agreement or contract with us, which controls in the event of any conflict with this general page.

If you provide your mobile phone number to Powell Pool Co as an active customer, you may opt in to receive text message notifications about your maintenance service — including appointment confirmations, visit summaries, and service updates from your assigned technician.

• Message frequency varies based on your service schedule (typically up to about 4 messages per month for a weekly service plan).
• Message and data rates may apply, based on your mobile carrier and plan.
• Consent to receive text messages is not a condition of purchasing any goods or services from Powell Pool Co.
• Reply HELP to any message for assistance, or call us directly at (480) 761-0213.
• Reply STOP at any time to cancel text messages. You may reply START to resubscribe.
• Powell Pool Co and its messaging carriers are not liable for delayed or undelivered messages.
• Supported carriers are not liable for delayed or undelivered messages.

Active customers also receive email notifications for the same maintenance visits (confirmations, summaries, and service updates). You may unsubscribe from these emails at any time by contacting us directly at the phone number or email address below.

Information provided on our website and in these communications is for general informational purposes about our services and is not a substitute for the specific terms of your individual service agreement or contract.

We may update these Terms & Conditions from time to time. The "Last updated" date above reflects the most recent revision.

These Terms & Conditions are governed by the laws of the State of Arizona.

Powell Pool Co LLC 4282 E. Sundance Ave., Gilbert, AZ 85297 Phone: (480) 761-0213

When you become a Powell Pool Co customer, we collect information such as your name, service address, phone number, email address, and details related to your pool service (service history, water test readings, photos of completed work, and similar records).

We use your information to:

• Schedule and perform your pool cleaning, maintenance, repair, or construction services
• Send you text and/or email notifications about your service visits (appointment confirmations, visit summaries, service updates)
• Communicate with you about billing and your account
• Improve and manage our internal business operations

No mobile information, including text messaging originator opt-in data and consent, will be shared with any third parties or affiliates for marketing or promotional purposes. All other categories of your information may be shared with third parties only as necessary to provide our services to you (for example, payment processors or scheduling tools), and never sold.

We take reasonable measures to protect your information, but no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

• To stop receiving text messages, reply STOP to any message from us, or contact us directly.
• To stop receiving emails, contact us directly and we will remove you from our notification list.
• You may request to review or correct the information we have on file for you at any time by contacting us.

Our services and communications are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

Powell Pool Co LLC 4282 E. Sundance Ave., Gilbert, AZ 85297 Phone: (480) 761-0213

This is a general-purpose starting template, not legal advice. It's written to be reasonable and to cover the specific language SMS carriers and Twilio look for (message frequency, opt-out instructions, and the "no mobile data shared for marketing" clause), but a quick review by an Arizona-licensed attorney before relying on it long-term is a good idea — the same caveat that applies to the other Powell Pool Co contract templates.